NCR Atleos Corporation (NYSE: NATL) (“Atleos”), a leader in self-service financial technology solutions, has announced an expanded partnership with Renasant Bank, a $17.5 billion-asset financial institution. This strategic expansion involves the deployment of Atleos’ Activate Enterprise software, which modernizes Renasant Bank’s network of Interactive Teller Machines (ITMs) and Automated Teller Machines (ATMs), ultimately enhancing customer experience and operational efficiency.
Strengthening Financial Access Through Technology
Renasant Bank operates 185 banking centers across five states—Mississippi, Tennessee, Alabama, Florida, and Georgia. Its recent acquisition of The First Bank will extend its reach even further, adding 110 branches and expanding into Louisiana. Recognizing the need for a seamless, innovative banking experience,Partnership Renasant Bank has integrated Atleos’ Activate Enterprise to unify and optimize its self-service banking infrastructure.
By implementing Activate Enterprise, Renasant Bank aims to offer customers a more consistent and engaging banking experience. The upgraded system provides advanced functionalities, such as contactless Near Field Communication (NFC) card tap transactions, which improve convenience and security. Moreover, by centralizing the management of its ATM and ITM network, the bank is streamlining operations, reducing maintenance complexity, and boosting efficiency.
Enhancing Convenience and Customer Relationships
“At Renasant, we prioritize making banking more accessible and convenient while preserving the personal relationships that define our service,” said Michelle Rivers, Chief Experience Officer and EVP at Renasant Bank. “Our collaboration with Atleos allows us to swiftly introduce cutting-edge self-service features, ensuring our customers receive exceptional experiences every time they interact with our machines. This partnership enables us to manage our growing fleet more efficiently, ultimately increasing accessibility to cash and financial services.”
Renasant Bank has entrusted Atleos with managing various aspects of its self-service banking fleet, including software updates, field services, security, cash management, and cash-in-transit (CIT) operations. This comprehensive approach allows the bank to focus on its core mission while Atleos handles the complexities of maintaining a state-of-the-art self-service banking network.
Expansion of ITM Capabilities
A major focus of this partnership is the growth of Renasant Bank’s ITM program, which is expected to surpass 75 machines by the end of the year. ITMs provide customers with greater banking flexibility by offering teller-assisted transactions outside of traditional branch hours. This technology enhances customer service by allowing users to complete complex transactions, such as loan payments and account transfers, with the assistance of a remote teller.
Competitive Advantage in a Rapidly Evolving Market
Steven Nogalo, General Manager of North America for Atleos, highlighted the significance of this expanded collaboration. “Renasant Bank is a leader in the financial sector, committed to delivering superior customer experiences with operational efficiency at its core. By leveraging Atleos’ technology, Renasant Bank is simplifying its back-office operations, increasing customer satisfaction, and gaining a competitive edge as it expands into new markets.”
This partnership underscores the growing importance of digital transformation in the banking industry. With consumers increasingly demanding seamless, on-the-go financial services, banks that invest in modernizing their self-service infrastructure are positioning themselves for long-term success.
The Future of Self-Service Banking
As banking technology continues to evolve, partnerships like the one between Renasant Bank and Atleos highlight the crucial role that innovation plays in financial accessibility. By investing in cutting-edge self-service solutions, Renasant Bank is ensuring that its customers have secure, convenient, and efficient banking options that meet their evolving needs.
Through its expanded relationship with Atleos, Renasant Bank is not only enhancing operational efficiency but also reinforcing its commitment to exceptional customer service. By integrating advanced self-service technology, the bank is set to redefine the banking experience for customers across its growing footprint.
