Deliverect, a globally recognized leader in food technology SaaS solutions, has officially announced the UK launch of Deliverect Kiosk, a fully integrated self-service ordering platform tailored to modernize in-store restaurant operations and enhance customer engagement. This milestone follows Deliverect’s strategic acquisition of the European kiosk innovator Tabesto in late 2024, marking a significant expansion of Deliverect’s omnichannel offerings across the UK market.
In an increasingly competitive and technology-driven foodservice industry, Deliverect Kiosk promises to be a game changer. It empowers restaurants to meet growing consumer demands for faster, more efficient, and tech-enabled dining experiences, particularly during busy peak periods. Early adopters of the solution have already reported remarkable operational improvements: queues virtually disappeared, average order ticket sizes surged by 32% within weeks of installation, and order processing times dropped by 17%. Additionally, kiosks significantly boosted upselling efforts, with 50% of kiosk orders featuring an upsell and 38% including at least one paid add-on. This potent combination of increased order values and streamlined service translates into higher revenues and reduced pressure on staff during busy service hours.
More than Just a Self-Service Screen: A Fully Integrated Ordering Ecosystem
Unlike standalone kiosks that often operate in isolation, Deliverect Kiosk delivers a cloud-based, fully integrated ordering system designed to optimize restaurant workflows and drive sales growth. Operating entirely in the cloud, the platform allows operators to centrally manage and update menus in real time across multiple locations, ensuring consistency and accuracy. This is particularly valuable for chains or multi-site operators who face the challenge of maintaining uniform menus and promotions.
The solution incorporates smart upselling prompts and dynamic bundling features, enabling restaurants to naturally encourage customers to enhance their orders with add-ons and combos—without any additional staff effort. Whether your establishment operates on a quick-service model (QSR), counter-service, or offers full dine-in options, Deliverect Kiosk adapts seamlessly. It provides versatile hardware configurations, including floor-standing, wall-mounted, and countertop models, making it easy to fit into any restaurant’s unique layout.
Moreover, the kiosk supports multilingual ordering interfaces, localized promotions tailored to regional preferences, and loyalty program integrations, allowing restaurants to engage diverse customer bases effectively. The real-time stock synchronization with the restaurant’s POS system ensures that diners only see available menu items, eliminating frustration caused by unavailable choices and smoothing the entire ordering journey from first tap to meal fulfillment.
Addressing Critical Industry Challenges with Smart Technology
Joe Heather, Regional General Manager at Deliverect, highlighted the timeliness of this launch in light of evolving industry pressures. “The timing couldn’t be more relevant,” Heather stated. “With the recent hikes to the UK National Minimum Wage and increased National Insurance contributions coming into effect this April, operators are under unprecedented cost pressure. Deliverect Kiosk offers a practical, technology-driven solution to help restaurants manage rising labour costs by streamlining front-of-house operations, accelerating order processing, and freeing up staff to focus on delivering superior customer service.”
The UK hospitality sector is currently grappling with several intertwined challenges: widespread labour shortages, operational bottlenecks during peak times, and increasing consumer demand for rapid, tech-enabled dining experiences. Deliverect Kiosk is designed specifically to address these issues. By combining built-in upselling tools, real-time menu synchronization, and seamless integration with existing POS, kitchen display systems (KDS), and delivery aggregator platforms, the kiosk places full control in the hands of restaurant operators.
The centralized management capabilities allow for effortless menu changes, promotions, and pricing adjustments, all rolled out instantly across locations without the need for cumbersome manual updates. The system also supports loyalty program integration, allowing restaurants to reward repeat customers and build lasting relationships. Access to real-time transaction dashboards further empowers teams with actionable insights into sales patterns, peak ordering times, and customer preferences, enabling continuous optimization of the customer experience and operational efficiency.
Key Features and Benefits of Deliverect Kiosk
Deliverect Kiosk delivers a broad range of tangible benefits that collectively transform restaurant operations:
- Faster Service: By enabling customers to place their orders independently, the kiosk dramatically reduces queue times and increases throughput during busy periods, enhancing overall customer satisfaction.
- Increased Order Value: AI-driven upselling prompts and tailored event-based promotions encourage diners to add more items or upgrade their selections, boosting average ticket size and revenue without pressuring staff.
- Rapid and Flexible Deployment: Powered by Fox Kiosk technology, the solution features modular, plug-and-play hardware designed for quick installation and minimal IT involvement. The sleek 22-inch touchscreen is available in various formats—floor, counter, or wall-mounted—to suit any operational layout.
- Contactless Payments and Digital Receipts: Integrated Near Field Communication (NFC) technology facilitates secure, fast contactless payments through Deliverect Pay. Additionally, printer-free QR code receipts reduce waste and speed up the checkout process.
- Multilingual and Localized Support: The kiosk’s interface supports multiple languages and can be tailored with localized promotions, ensuring accessibility and relevance across diverse customer demographics.
- Real-Time Stock Synchronization: Constant syncing with the POS ensures only in-stock items appear on menus, improving accuracy and customer satisfaction.
- Seamless Ecosystem Integration: Deliverect Kiosk syncs with the broader Deliverect platform, including delivery channels, POS systems, kitchen display systems, and customer relationship management (CRM) tools, creating a fully connected operational environment.
Streamlining Operations, Driving Growth, and Enhancing Customer Experience
Deliverect Kiosk is not just a standalone product but a critical component of Deliverect’s larger end-to-end restaurant management ecosystem. Offered as part of a bundled product suite alongside Deliverect Restaurants, it provides operators with a unified platform that connects in-store and digital ordering workflows. This holistic approach simplifies day-to-day management and empowers restaurants to optimize performance both on-premise and across delivery channels.
Already deployed successfully in several European markets including Germany, Spain, Italy, Switzerland, and Belgium, the kiosk solution is now officially available to UK restaurants as of May 2025. Further international rollout plans are slated for later in the year, underscoring Deliverect’s commitment to expanding its omnichannel footprint globally.
