In a significant move aimed at enhancing operational transparency and empowering merchants with better technology choices, DoorDash has officially launched the DoorDash Preferred Integrations Program (DPIP). This newly introduced initiative provides restaurants and food service businesses with a clear, real-time view into how different point-of-sale (POS) and middleware technology providers perform within the DoorDash ecosystem. More importantly, it highlights the unique features and benefits each provider offers, enabling merchants to make informed decisions that align with their operational needs and customer expectations.
A Merchant-Driven Initiative
The Preferred Integrations Program was developed in close collaboration with DoorDash’s network of integration partners, and—perhaps most critically—shaped by ongoing feedback from merchants themselves. This collaboration reflects DoorDash’s commitment to creating merchant-centric tools that remove friction and streamline daily operations.
“We created the DoorDash Preferred Integrations Program to make life easier for restaurants,” said Ruth Isenstadt, Head of U.S. Restaurants at DoorDash. “Merchants have told us that choosing the right tech partner can be overwhelming, especially when trying to understand which integrations will work best for their store, team, and customers. Whether you’re a single-store location or a growing multi-unit brand, we want every merchant to feel confident in the decisions they make and to know they’re supported by a reliable, high-performing integration provider.”
This sentiment underscores a broader strategy at DoorDash—ensuring that every tool or program the company introduces supports merchant success and simplifies operational decision-making.
Setting the Bar: What It Takes to Become a Preferred Integration Partner
Participation in the DoorDash Preferred Integrations Program is not open to just any technology provider. To earn the coveted “preferred” designation, integration providers must meet stringent benchmarks that reflect both reliability and merchant value. These standards include:
- Order and error rates below 1%, ensuring seamless and accurate order processing.
- Support for high-impact features such as:
- Self-serve onboarding tools that enable faster and smoother setup for new merchants.
- Real-time menu synchronization, ensuring that menu changes are instantly reflected across platforms.
- Live item availability, allowing for better inventory management and customer satisfaction.
- Order ready notifications, which improve coordination between the kitchen and the delivery system.
These benchmarks ensure that only the top-performing and most feature-rich platforms are recommended to DoorDash’s extensive network of restaurants and food service businesses.
Meet the Inaugural Class of 2025 Preferred Partners
DoorDash announced its inaugural list of 2025 Preferred Integration Partners, based on performance data and supported feature sets as of May 12, 2025. The initial cohort includes:
- Checkmate
- Chowly
- ChowNow
- Deliverect
- Otter
- PAR
- Qu
- Square
- Stream
- Toast
- UrbanPiper
These companies represent a diverse and proven mix of integration providers that collectively serve thousands of restaurants. Their selection as Preferred Integration Partners signals their excellence in performance, reliability, and feature functionality when working within the DoorDash platform.
A Trusted Resource for Restaurant Operators
The DoorDash Preferred Integrations Program arrives at a critical time for the restaurant industry. Many operators are reassessing their technology stacks to keep up with evolving consumer demands, rising operational costs, and increasing digital sales. As such, the DPIP offers a timely and trusted guide for restaurant owners navigating complex tech decisions.
For Ryan Klepper, Director of Restaurant Operations at H&H Bagels, the program represents a solution to a challenge he has faced for years. “This is the kind of tool I wish I had years ago,” he shared. “Instead of wasting time comparing different providers, I can now go straight to the ones DoorDash trusts and that I know will support our business.”
This kind of endorsement is exactly what DoorDash aimed for when building the program—a simplified selection process that offers clarity and peace of mind.
Continuous Evolution and Real-Time Updates
One of the most powerful features of the DPIP is its dynamic and evolving nature. As the restaurant technology landscape continues to grow and change, DoorDash plans to regularly update the list of Preferred Integration Partners. Providers that improve their services, add new features, or demonstrate consistently excellent performance will be considered for inclusion.
DoorDash also encourages tech providers to continue innovating and investing in capabilities that improve the merchant experience. In this way, the DPIP acts as both a recognition program and a catalyst for industry-wide improvement.
Tools Beyond the Program
Merchants can explore more than just the Preferred Integrations list. Through DoorDash’s Integration Resource Hub, restaurant operators gain access to a broad suite of tools and informational materials designed to support technology decisions. This includes:
- Detailed feature comparisons between integration providers.
- Merchant guides and case studies showcasing best practices.
- Access to POS Order Manager, a tool that facilitates direct order management within a restaurant’s existing POS system—reducing the need to switch between multiple platforms and dashboards.
Together, these tools represent DoorDash’s commitment to comprehensive support for its partners, from discovery to daily operations.
A Win for All Stakeholders
The launch of the DoorDash Preferred Integrations Program benefits a wide spectrum of stakeholders. For merchants, it removes guesswork from the technology selection process. For integration partners, it provides a clear performance benchmark and recognition opportunity. For DoorDash, it helps ensure a consistent, high-quality experience across the platform—resulting in better customer outcomes and fewer operational disruptions.
In an industry where technology is increasingly central to success, programs like DPIP serve a vital function. They help restaurants move confidently into the future, equipped with tools that truly support their business, rather than complicate it.
As the food delivery and digital ordering space continues to evolve, DoorDash’s investment in programs like the DPIP sends a clear message: the company is doubling down on support, transparency, and operational excellence for every restaurant it partners with.
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